FAQ

WHERE IS MY ORDER?
Thank you for your message. Orders are usually processed and shipped within 3-5 days of purchase. We do our very best to get the product to you as soon as possible. With such huge demand on these products, we have warehouses all over the world to handle the extra demand. You should get a tracking number in your email once it ships. We know you are looking forward to your awesome purchase. One thing we guarantee, is product delivery. Customer service is the backbone of our company.

 

WHERE DO YOUR PRODUCTS COME FROM?
We have US and Non US warehouses all over the world handling our shipments. Since we are a global company, we choose the nearest factory.

 

DO YOU HAVE SHOES IN KIDS SIZES?
Thank you for your email. Right now, we do not stock kid’s shoes. We aim to have kid’s sizes in the next few months. For now, our full range is as follows: 

 

HOW DO I KNOW IF THE SHOES WILL FIT?
Our sizing chart is very accurate. A lot of people ask about true to size. They are neither large nor small, but the best way is to measure your foot from heel to toe and check the sizing chart.

 

THE SHOES ARE EXPENSIVE?
Thank you for your email. These shoes are high quality premium hand-made shoes, never mass produced.  Each pair is uniquely made, and are not sold in stores.

 

I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE? 
Often, when you order multiple items, different distribution channels are being utilized. As such, many times each item will be shipped separately. You may receive one item before the next. We try and get the product to you as soon as possible as we know you are eager to receive your items... Hence we ship whichever item is ready.So don't panic if you don't receive all of your items at once.They will surely get to you.

  

WHAT CURRENCY DOES YOUR STORE RUN ON?
We are a US based company and operate in USD$. If you are purchasing from outside of the United States of America, please check your currency comparisons. 

 

HOW SECURE IS MY INFORMATION?
FlashSavvy.com adheres to highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. 
We don’t sell, lease or otherwise distribute any personal customer information.

 

DO YOU OFFER WHOLESALE PRICING?
We offer wholesale pricing on a very limited basis. Please email support@flashsavvy.com for more information.

 

WHO DO I CONTACT FOR PRESS INQUIRIES?
For all press inquiries email support@flashsavvy.com and your email will be forwarded to the best person!

 

WHAT CARRIER DO YOUR ORDERS SHIP?
All U.S. orders are shipped via USP/USPS.

 

 

WHAT ARE THE SHIPPING TIMES?
Products & Accessories: 
Usually 10-15 days for all our products unless specified in the description.

Due to high demand of some of our free & promotional products, please allow 2-4 weeks for delivery.
If your order hasn’t arrived inside the estimated delivery times, please contact our support team at support@flashsavvy.com

 

Canvas Shoes & Bags:
Once the order is being placed, it will still have a 24-hour window to allow modifications. After that, it will have a corresponding "production time" depending on the variant or the item ordered. After the production time, it will then be shipped.

The 30-day policy will be based on the shipping date. If in case it has passed 30 days for US orders and/or 45 days for international orders and the package has not arrived yet, then replacement or refund will be offered depending on what your customers prefer. Customer can choose from refund or replacement.

 

WHEN WILL MY ORDER SHIP?
Orders are usually processed and shipped within 3-5 days of purchase. We do our very best to get the product to you as soon as possible. With such huge demand on these products, we have warehouses all over the world to handle the extra demand. You should get a tracking number in your email once it ships. We know you are looking forward to your awesome purchase. One thing we guarantee, is product delivery. Customer service is the backbone of our company.

 

WHAT IS YOUR RETURN POLICY?
Our return policy is as follows: https://www.flashsavvy.com/pages/refund